Customer Service
Location: Kelowna, BC
Position Status: CLOSED
Our well established Kelowna client is looking to add a Customer Service rep to their busy team. They are looking for a well organized, positive Customer Service Representative. The Customer Service Representative will ensure a quick response to standard product sales calls and learn to provide basic technical sales support to clients.
Responsibilities:
Enter orders, manage or escalate any concerns and ensure that appropriate changes were made to resolve customers’ concerns;
Work with price lists and/or other department heads to determine charges for services requested, collect deposits or payments, or arrange for billing;
Provide product knowledge and quotations;
Partner with sales, marketing and operations teams to ensure meeting and exceeding customers’ service expectations;
Support sales and business development initiatives when new options are available or where it would appropriately support the customer’s needs;
Liaise between all plant departments as required
Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products;
Updates customer records;
Prepares and sends quotes and provides written proposals to customers and potential customers;
Other duties as assigned;
Requirements:
Proficient with telephone and email;
Basic understanding of business math principles for job estimation;
Excellent interpersonal and communication skills, both verbal and written;
Strong organizational and problem-solving skills;
Ability to work in a fast paced environment, handling multiple priorities at once with a positive attitude;
Good interpersonal skills;
High school diploma or equivalent;
Computer literacy on company supported programs;
Demonstrated ability to read engineering drawings an asset;
We thank all applicants in advance, however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Salary: $50,000.00-$60,000.00 per year
