Customer Service Representative
LOCATION: Edmonton, AB
POSITION STATUS: OPEN
SALARY: $20.00 - $23.00 per hour
KAN Recruitment is currently partnering with a well-established organization seeking a Customer Care Service Representative to support their Edmonton office. This role is ideal for a detail-oriented and customer-focused professional who thrives in a fast-paced, service-driven environment.
Position Overview
The Customer Care Representative plays a key role in delivering a high-quality customer experience by coordinating service requests, supporting field technicians, and managing customer communications. This position requires strong organizational skills, clear communication, and the ability to manage multiple priorities while maintaining a professional and solutions-focused approach.
Responsibilities:
Handle a high volume of incoming customer calls as part of a collaborative customer care team
Engage with customers to understand service needs and accurately document requests
Coordinate and dispatch service calls to technicians, ensuring timely resolution of issues
Act as a central point of communication between customers and service technicians
Prepare and issue service-related invoicing
Monitor and respond to incoming customer emails in a timely manner
Build and maintain strong customer relationships through consistent, professional communication
Provide accurate, courteous, and efficient support across all customer interactions
Take ownership of service concerns, escalating complex issues when required
Collaborate closely with internal teams including Service Leads and Management
Requirements:
Strong customer service and communication skills
High attention to detail with solid organizational abilities
Ability to multitask and manage competing priorities effectively
A proactive, problem-solving mindset with a commitment to service excellence
Experience in service coordination, dispatch, or a technical support environment is considered an asset
To apply, please email resume to kristie@kanrecruitment.com
We thank all applicants for their interest however only those who are being considered will be contacted.
