Senior Field Service Technician
KAN Recruitment is currently hiring a Senior Field Service Technician for a growing technical service team based in Victoria. This role is ideal for a customer-focused and technically skilled professional with experience servicing printers, multifunction devices, copiers, scanners, and office technology equipment.
The successful candidate will be responsible for installing, maintaining, troubleshooting, and repairing office equipment while delivering exceptional customer service and technical support. This position also involves handling advanced technical escalations, mentoring junior technicians, and supporting continuous service improvement initiatives.
Responsibilities
Install, maintain, troubleshoot, and repair printers, copiers, multifunction devices, and production print equipment
Diagnose hardware, software, networking, print driver, and connectivity issues
Perform preventative maintenance, upgrades, firmware updates, and equipment configurations
Manage assigned service calls efficiently while maintaining strong customer communication
Complete service documentation, parts tracking, and administrative reporting accurately
Support advanced troubleshooting and technical escalations
Assist and mentor junior technicians when required
Collaborate with internal teams including Dispatch, Customer Care, Sales, and Logistics
Maintain a high level of professionalism and customer satisfaction at all times
Requirements
Previous experience servicing office equipment, copiers, printers, or related technology is required
Strong mechanical, electrical, and technical troubleshooting abilities
Working knowledge of networking, scanning, print drivers, device setup, and connectivity troubleshooting
Strong communication and customer service skills
Ability to work independently, prioritize workload, and manage service territories effectively
Valid driver’s license with a clean driver’s abstract
Experience with production print equipment or advanced workflow solutions is considered an asset
What We’re Looking For
Strong problem-solving and diagnostic skills
Professional, customer-focused attitude
Organized and detail-oriented approach
Ability to remain calm under pressure and manage technical escalations
Self-motivated, dependable, and team-oriented mindset
Commitment to continuous learning and technical development
Working Environment
This position primarily involves travelling to customer locations throughout the Victoria area. Occasional overtime or after-hours support may be required based on customer and operational needs.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
