IT Support Help Desk Specialist
Location: Enderby, BC & Burnaby, BC & Edmonton, AB
Position Status: OPEN
Salary: $60,000 - $70,000 annually
Our client, a leader in the office equipment and technology solutions industry, is seeking a skilled IT Support Help Desk Specialist to join their growing team. In this role, you’ll provide both remote and onsite technical support to a diverse business client base—helping them resolve complex technology challenges, implement innovative IT solutions, and maintain reliable systems.
You’ll be part of a highly skilled, customer-focused team that delivers professional, dependable IT services across Western Canada. This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, variety, and building strong client relationships. Ideal candidate will be Tier 2 Support.
Responsibilities:
● Provide both remote and onsite technical support to small and medium-sized business clients.
● Install, configure, and troubleshoot desktop and server environments (Windows, MacOS), mobile devices (iOS, Android), and network equipment (routers, switches, access points, firewalls, VOIP).
● Manage incoming service tickets and client communications through the service desk.
● Support and manage IT projects, including scoping, planning, and delivery of solutions.
● Configure and maintain Microsoft 365, Active Directory (on-premise and Azure AD), and domain environments.
● Perform technical alignment reviews, document activities accurately, and recommend improvements.
● Liaise with third-party vendors to coordinate hardware and software issue resolution.
● Collaborate with internal teams for escalations and project support.
● Identify recurring issues and contribute to process or system improvements.
● Promote user adoption of IT best practices through mentoring and training.
Requirements:
● Post-secondary diploma in Information Technology or equivalent combination of education and experience considered an asset.
● 3+ years of professional IT support experience, preferably within a Managed Service Provider (MSP) environment.
● Strong knowledge of:
Windows Server and Desktop operating systems.
Networking technologies: TCP/IP, VPNs, Wi-Fi, switches, routers, and firewalls.
Microsoft 365, Exchange, RDS/Terminal Services, and virtualization platforms.
● Proficiency with ticketing systems and IT service delivery frameworks.
● Excellent analytical, troubleshooting, and problem-solving abilities.
● Strong communication and customer service skills with a professional, client-focused approach.
● Proven ability to manage multiple priorities and work both independently and collaboratively.
● Detail-oriented, organized, and proactive with a continuous improvement mindset.
Bonus Assets:
● Experience with Linux environments and/or PowerShell scripting.
● Familiarity with PHP, .NET, Perl, or Python.
● Knowledge of internet security and data privacy principles.
● Industry certifications (e.g., Cisco, VMware, Microsoft, Citrix).
To apply, please email resume to kristie@kanrecruitment.com
We thank all applicants for their interest however only those who are being considered will be contacted.
