IT Support Specialist
Location: Vancouver, Victoria or Okanagan area
Position Status: OPEN
Salary: $50,000 - $90,000 per year based on experience
Our client is seeking a highly skilled IT Support Specialist to join their team and deliver exceptional technical expertise to a diverse client base. This position plays a critical role in resolving complex business and technology challenges, while also supporting day-to-day IT operations. The successful candidate will demonstrate advanced technical proficiency, excellent communication skills, and a strong commitment to client service.
Responsibilities:
Provide both remote and onsite technical support to small and medium-sized business clients
Install, configure, and troubleshoot:
Desktop and server environments (Windows, MacOS)
Mobile devices (iOS, Android)
Network equipment including routers, switches, access points, firewalls, and VOIP systems
Support and manage IT projects, including the development of project charters, timelines, and deliverables
Accurately document activities and resolutions in the ticketing system
Coordinate effectively with clients and internal teams to schedule and complete service requests
Monitor, review, and prioritize outstanding requests, projects, and incidents
Liaise with third-party hardware and software vendors to resolve escalated issues
Requirements:
Post-secondary diploma in Information Technology or a comparable combination of education and experience
Minimum of 3 years of professional IT support experience, preferably within a Managed Services Provider (MSP) environment
Comprehensive knowledge of computer hardware, software, networking, TCP/IP, Windows RDS/Terminal Services, Microsoft Exchange, Office 365, mobile technologies, and virtualization platforms
Advanced expertise in common operating systems
Proven experience in the design, configuration, and deployment of Active Directory, Domains, and Group Policies (both on-premise and Azure AD)
Strong analytical and troubleshooting abilities with a methodical approach to problem-solving
Demonstrated interpersonal and team collaboration skills
Professional communication skills (written and verbal) with a client-focused approach
Strong organizational and time-management capabilities
Professional, dependable, and solutions-oriented work ethic
Bonus Assets:
Experience with Linux environments and scripting (e.g., PowerShell)
Familiarity with programming languages such as PHP, .NET, Perl, or Python
Knowledge of internet security and data privacy principles
Industry-recognized certifications (e.g., Cisco, VMware, Microsoft, Citrix)
Experience designing and implementing IT solutions tailored to small and medium-sized organizations
To apply for this position, please email resume to kristie@kanrecruitment.com
We thank all those who express interest in this opportunity however only those shortlisted will be contacted.
